Relevant information for Hong Kong people in Hubei, Hunan, Henan, Jiangxi and Shanxi who may seek for assistance

For assistance, Hong Kong people in Hubei, Hunan, Henan, Jiangxi and Shanxi may contact the Immigration Services Division of the Hong Kong Economic and Trade Office in Wuhan of the Hong Kong Special Administration Region Government (WHETO) (Telephone Number : (86 27) 6560 7300 ext.7334) during its opening hours (8:30am to 12:30pm and 1:30pm to 5:30pm from Monday to Friday, except public holidays in the Mainland) or the Assistance to Hong Kong Residents 24-Hour Hotline (852) 1868 of the Immigration Department.

The Centre for Health Protection (CHP) of the Department of Health has set up a designated webpage (https://www.coronavirus.gov.hk/eng/index.html) and a Hotline (852) 2125 1122 (which operates daily from 8:00 am to 12:00 midnight) to provide related information and health advice about “COVID-19”.

Besides, Hong Kong people in Hubei may consider seeking health or medical advice from online medical consultation services. Some online medical consultation service providers in Hubei are listed below (in no particular order):


International Social Service Hong Kong Branch has also set up enquiry contacts (852) 2353 6811, (852) 6218 2187 (WeChat contacts addable) and (86) 132 6816 0986 (WeChat contacts addable). The service hours are from 9:00 am to 1:00 pm and 2:00 pm to 5:45 pm from Monday to Friday, except for public holidays.

For the latest information, please visit WHETO’s official website and official Wechat account (QR code of WHETO’s official Wechat account is shown on the main page of WHETO’s website).