Medical Service

Medical System and Procedures for Seeking Medical Service

The medical systems and procedures for seeking medical service of the Mainland and Hong Kong are quite different. Hong Kong residents should, prior to medical treatments, consider the medical service provided by respective hospitals and duly assess their own medical needs and medical history.

According to the Management Measures on the Classification of Hospital, hospitals in the Mainland are classified into three grades by functions and roles, namely Grade 1, Grade 2 and Grade 3 (Grade 3 is the highest grade). In addition, hospitals are further divided into three classes, namely Class A, Class B and Class C (Class A is the best) based on the conditions of the medical facilities, technical construction, quality of medical service and comprehensive level of scientific management, etc. There is a special class for Grade 3 hospitals. There are therefore a total of ten classes in three grades.

There are many private and public hospitals in Wuhan, a few with dedicated international medical department / clinics for non-Mainland patients. In public hospitals without international clinic, Hong Kong residents will be subject to the same procedures for seeking medical service as local residents, detailed as follows :

  1. Guide for Clinic : you could enquire the guides stationed in the reception hall of the hospital about respective department for seeking medical service;
  2. Registration : you could register at the Registration Counters of the hospital on the day of seeking medical service. If it is your first visit to the hospital, you are normally required to register at the Help Desk in the reception hall with your travel documents and buy a medical record book;
  3. Waiting : locate the respective department and wait for your turn;
  4. Payment : make the payment at the cashier after preliminary diagnosis and the doctor designates the medical examination items and fees;
  5. Examination and laboratory tests : go to the respective department for medical examination and tests, and obtain the results at specified time and place;
  6. Treatment : go directly to the respective department and show the results to the doctor, wait for diagnosis and prescription; and
  7. Hospitalization : deposit the necessary medical charges to the personal medical account. Pay the charges of nurse by yourself if so required.

Not all hospitals in the Mainland accept electronic payments, e.g., credit card, Union Pay etc. Therefore, Hong Kong residents should bring sufficient cash or membership card provided by insurance company or medical insurance provider before receiving any medical treatments. You should also confirm whether the medical insurance card is accepted by that specific hospital / clinic.

It is worthy to note that the direct reimbursement of medical fees under schemes designated by foreign insurance providers is applicable only to a number of hospitals jointly established by local and foreign investors, and / or international medical department in public hospitals. Most hospitals in the Mainland do not accept settlement via foreign medical insurance as yet, hence Hong Kong residents may be required to apply for claims with respect to expenses incurred with their overseas insurance companies.

Although appointments could be made with most public hospitals in Wuhan via on-line or telephone booking, however, these types of appointment booking are applicable only to the Mainland residents holding second generation resident identity card.

For more detailed information, please refer to the Hubei 114 Online Appointment & Registration Platform; or call the hotline : (8627) 118114.

Contact Information of Public and Private Hospitals in Wuhan

The information about the public and private hospitals listed below is primarily collected from various websites and should be used as reference only. WHETO makes no guarantees as to the accuracy, completeness, content, and timelines of the information contained herein, nor will it be liable for any damages or legal liabilities which may arise from the use of the information. Please confirm the accuracy of all information, and seek professional advice as necessary. Information listed below is not intended to be an advertisement or solicitation of business. WHETO does not endorse any of the products, services or information referenced therein. For detailed information on medical institutions, please refer to the website of individual hospital and Hubei 114 Online Appointment & Registration Platform.

Guide on Emergency Aid

Emergency Hotline 120

120 Emergency Hotlines have set up quite a number of Emergency Aid Spots / Stations in the city. While fees are generally charged to services provided, rates may vary.

Mainland Offices of the HKSARG

For Hong Kong residents who are injured or suffering from illness in the Mainland, you should first seek medical treatments from a nearby hospital. Generally speaking, you should consult a doctor to ensure that the patient is fit for travel before making any arrangements for returning to Hong Kong.

HKSARG does not provide cross-border patient transfer and ambulance booking services are not available in Hong Kong. If you, your companions, friends or relatives are injured or are suffering from illness in the Mainland, and require ambulance service upon arrival in Hong Kong, you may call the Immigration Department Hotline at (852) 1868, or the Office of the HKSARG in Beijing, Hong Kong Economic and Trade Office (HKETO) in Guangdong or HKETO in Chengdu for enquiries, or seek assistance from duty officers in Hong Kong upon arrival. Under current arrangements, an ambulance will convey the patient to a nearby hospital in Hong Kong for medical treatment after they have entered into Hong Kong territory. For further assistance, please contact the Hong Kong Immigration Division's support team, which is dedicated in providing services to Hong Kong residents abroad, via the 24-hour hotline: (852)1868.

Difference Between the Mainland and Hong Kong Legal Systems

The legal systems of the Mainland and Hong Kong differ on many aspects including legislative base, authority / judicial power of the judges, proceedings arrangements, etc. The Mainland adopts a civil law system, while Hong Kong adopts a common law system. Hong Kong residents should ensure that they have a clear understanding of relevant provisions and observe the laws of the Mainland when visiting or living in the Mainland. In the event of any violation of the laws in the Mainland, the Hong Kong resident concerned should bear the corresponding legal responsibilities. Hong Kong residents are recommended to consult legal advisers or institutions when encountering legal problems when working, living or doing business in the Mainland.

If Hong Kong residents are detained, arrested or subject to other mandatory measures by law enforcement agencies, tried by judicial authority or subject to criminal penalty due to acts or suspected acts in violation of criminal laws, the Hong Kong residents concerned shall have the same legal status as the Mainland residents. They shall be subjected to the same legal proceedings and entitled to the same rights and bear same criminal liabilities as Mainland residents.

Notary Service Providers / Organizations in Wuhan

According to the Notarization Law of the People's Republic of China, notary service providers / organizations' offer services ranging from notary of contract; inheritance; authorization, declaration, bestowal, will; distribution of property; bidding and tendering, auction; marriage status, kindred relationship, adoption relationship; birth, existence, death, identity, experience, education background, degree, job title, professional, technical title, having or not having illegal and criminal record; Article of Association; preservation of evidence; signature, seal and date as indicated in a document, duplicate or photocopy of a document conforming with the original document; and other matters that a natural person, legal person or any other organization voluntarily requests for notarization.

For more information, please refer to the website of the Hubei Provincial Department of Justice.

The information about the notary service providers / organizations listed below is primarily collected from the website of the Hubei Provincial Department of Justice and should be used as reference only. WHETO makes no guarantees as to the accuracy, completeness, content, and timelines of the information contained therein, nor will it be liable for any damages or legal liabilities which may arise from the use of the information. Please confirm the accuracy of all information, and seek professional advice as necessary. Information listed below is not intended to be an advertisement or solicitation of business. WHETO does not endorse any of the products, services or information referenced therein.

List of Legal Firms in Wuhan

Legal firms in the Mainland are organizations providing the legal services to the public. According to the statistics from the Wuhan Lawyers Association, there are currently over 200 legal firms in Wuhan.

For more information, please refer to the website of the Wuhan Lawyers Association.